the Matchless Guarantee

no quibble money back guarantee

At Matchless we think our products offer the best value for money - so much so that we offer a no quibbles money back guarantee. All you need to do is inform us why you are not satisfied and we will refund you or act on your wishes and hopefully win you back! To make it even easier for you, you don’t even need to return the goods!

How can I get my refund?

Get in touch with us If you've received goods which you are not satisfied with get in touch with us within 30 days for a refund.
Let us know why Let us know why you’re not happy with our products or service.

You can do this by logging into your account and completing the refunds form or by calling us.
We'll refund you We’ll process your refund within two working days

Got a question?

Contact our in house vaping specialist team to answer all of your questions on vaping and e cig products